From its inception, Gaines Manufacturing has been committed to customer satisfaction. “I look at everything we do from a customer’s perspective,” says Ted Gaines. “I like things simple, so we do things like including a drill bit in every HouseMark package so the customer doesn’t have to find, or even worse, buy one. I also want quality, so we never compromise on materials, finish, or workmanship in anything we make. It’s our formula for doing business and it will never change.”